Bespoken is a Brisbane-based agency with extensive experience providing strategic proactive and reactive crisis communications support for Queensland and national businesses.

Whether you’re facing an HR dilemma concerning the behaviour of staff members, an operational failure, data breach, product recall, workplace accident or other reputational threats, our experienced team can guide you through every step, ensuring you respond swiftly, clearly and effectively.

In developing a crisis communications strategy, we address any immediate needs with a view to protecting your brand long term. The strategy is developed in a time-efficient way and once approved, we can move to the provision of tactical support.

Our services include drafting clear and consistent key messages, drafting holding statements, media training, managing media relations, advising on internal communications strategies, monitoring social media and overseeing social media responses. 

We can assist you to proactively plan for a potential crisis, as well as when you need immediate assistance for an unfolding event.

Saying the right things to the right people on the right channels at the right time is vital. Often it is just as important to know what not to say. Missteps can lead to financial losses and legal issues. Relying on our collective decades of experience with crisis communications in Brisbane and beyond, you can protect your brand’s reputation, maintain customer loyalty and allow for business continuity.